bdoak's Privacy Policy

bdoak ("we", "our", "platform") is an online gaming service operated for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use our website bdoak.cam, how we use it, and under what circumstances we may share it with third parties.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. By using our services, you consent to the processing of your information in the manner described in this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy applies alongside our Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

bdoak uses your personal information only for the following legitimate purposes:

2.1 Service Provision and Operation

Your information is required to create and manage your account, verify your identity, process deposits and withdrawals, and deliver gaming services without interruption. Information necessary to complete transactions via bKash, Nagad, Rocket, or Upay is shared with the relevant payment provider.

2.2 Security and Fraud Prevention

We analyse technical information to protect your account and financial transactions from unauthorised access, fraud, and cyber attacks. If suspicious activity is identified, we reserve the right to temporarily suspend your account.

2.3 Fulfilling Legal Obligations

We store and process necessary information to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. We are obligated to provide information in response to lawful requests from legal authorities.

2.4 Responsible Gaming

Your data is used to monitor your gaming activity to identify potentially risky behaviour and to provide responsible gaming tools (such as limit setting and self-exclusion).

2.5 Communication and Support

Your contact information is used to communicate with you on important service-related matters (account changes, security notices, transaction confirmations) and to provide 24/7 live chat support.

bdoak does not sell, rent, or commercially transfer your personal information to any third party. However, information may be shared in the following limited circumstances:

3.1 Payment Providers

Information required to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant provider. These providers are governed by their own privacy policies.

3.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming receive only the minimum information necessary to operate gaming services. They operate under our data protection agreements.

3.3 Legal Requirements

We are legally obligated to provide information when required by a court order, a lawful request from a government body, or a law enforcement investigation. In such cases, we always provide only the minimum information necessary.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified before any such change takes place.

bdoak uses cookies and similar technologies to improve your experience on the website. Cookies are small text files that your browser stores on your device.

4.1 Types of Cookies

• Essential cookies: Required to maintain login status and ensure security. These cannot be disabled.
• Functional cookies: Help remember your preferences (language, session settings).
• Analytics cookies: Collect site usage statistics and are used to improve the service.
• Security cookies: Help identify fraud and unauthorised access.

4.2 Cookie Controls

You can disable or delete cookies through your browser settings. Please note that disabling essential cookies may cause certain site functions to not work correctly, particularly login and payment-related services.

bdoak retains your personal information only for as long as necessary. We consider the following when determining the retention period:

5.1 Active Accounts

All information is retained while your account is active. This is necessary for service delivery, transaction verification, and legal obligations.

5.2 After Account Closure

Even after an account is closed, records of financial transactions and KYC documents are retained for a specified period as required by legal obligations. Once that period has passed, the information is securely deleted or anonymised.

5.3 Inactive Accounts

Data from accounts that have been unused for a long period is reviewed in accordance with our data management policy. Unnecessary data is deleted periodically while necessary information is retained.

Every user registered with bdoak has the following rights regarding their personal information:

7.1 Right to Access

You may contact us at any time to request a copy of the information we hold about you. We will fulfil your request within a reasonable time.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request a correction. You can update most information yourself through your account settings.

7.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, information retained due to legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing communications). Upon receiving such a request, we will stop the relevant processing.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email at: [email protected]. After verifying your identity, we will generally respond within 30 business days.

bdoak strictly operates its services for those aged 21 and above. We do not knowingly collect or process the personal information of any minor.

An age verification process is implemented at the time of registration. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor is using our platform, please let us know at [email protected].

bdoak reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A prominent notice will be posted on the website's home page.
• The "Last updated" date at the top of this page will be changed.

If you continue using the service after an update, you will be considered to have accepted the revised Policy. If you do not wish to accept the revised Policy, you are advised to stop using the service.

We recommend that you visit this page regularly to stay updated on the latest policy.